Healthy Money Customer Support Center
Welcome to the Healthy Money Support Center. This event is being presented by The Shift Network. We’re excited to offer this incredible online gathering of transformational pioneers, and we’re also passionate about providing the best support possible to our participants. Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.
FAQS & LINKS
- Where is the Program Schedule and Replays page?
- How do I listen to the live calls?
- How do I listen to the free replays?
- Where is my free registration bonus?
- I need help signing up for one of the upgrade packages. Who do I contact?
- How do I access the upgrade recordings, downloads and transcripts?
- When will I receive the CDs I ordered as part of my upgrade package?
- Where are my upgrade package bonuses?
- Why does it say The Shift Network on my credit card statement or receipt?
- How can I get a refund for my Upgrade Package?
- I purchased or am interested in one of the speaker’s special offers, and I have a question or a problem with my order. What do I do?
- All other Customer Support questions:
Live Calls and Free Replay FAQs:
Where is the Program Schedule and Replays page?
To access the Summit Program Schedule and Replays page, please click here:
How do I listen to the live calls?
If you’ve already registered, we’ve emailed you a phone number and personal PIN code. (Don’t see it in your inbox? Please check your spam.) Or, you can use our General Access Number: 1 (408) 520-2444, PIN: 635336#. You can also listen live via webcast, from the Program Schedule and Replays Page.
How do I listen to the free replays?
Recordings are posted on the Program Schedule and Replays page, usually within four hours after the live call. Then it’s available to you for free replay for a limited time, usually 48 hours. Click on the speaker’s name on the left, and the "Play Audio" section will appear above the speaker’s bio once it has been posted.
NOTE: If you don’t see an audio replay option, either the recording is not posted yet, or the free playback window has expired. If you’ve had the Program Schedule and Replay web page open for a while, please refresh or reload the page to update it.
Additional Audio Troubleshooting:
- To stream our audio recordings on your computer, please ensure that Adobe Flash Player is installed and enabled in your web browser. Download it free at: http://get.adobe.com/flashplayer/
- To enable listening to Flash audio on your iPad, iTouch, or iPhone, use Photon Browser: http://www.appsverse.com/Browser
- To enabling listening to Flash audio on your Android device, use Photon Browser for Android: https://play.google.com/store/apps/details?id=com.appsverse.photon
Where is my free registration bonus?
You can grab your bonus on the Program Schedule and Replays page, or:
Please contact customer service.
Upgrade Package FAQs:
I need help signing up for one of the upgrade packages. Who do I contact?
You can reach our online Customer Support here: support.theshiftnetwork.com
Or, phone our Order Department during the hours of 9am to 5pm Pacific, Monday through Friday: (415) 223-7565.
How do I access the upgrade recordings, downloads and transcripts?
On the Summit Program Schedule and Replays page, enter your email address (the same one you used when purchasing the upgrade) in the box above the SIGN IN bar at the top left, then click the bar. You’ll now have access to all of the audio replays as they become available. If your upgrade includes transcripts, you’ll see them too, about one week after the live calls. You will see them right next to the "Play Audio" section.
When will I receive the CDs I ordered as part of my upgrade package?
If you purchased the CD Upgrade Package, your CD package will be shipped to you 4-6 weeks after the summit concludes. While waiting, you’ll have full access to all of the digital content and can listen online or download the MP3s and PDFs to your computer until your CDs arrive.
Where are my upgrade package bonuses?
Find that upgrade on the Program Schedule and Replays page, or:
Please contact customer service.
Why does it say The Shift Network on my credit card statement or receipt?
The Healthy Money is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs that we offer, click here: http://theshiftnetwork.com
How can I get a refund for my Upgrade Package?
When you upgrade to one of our packages, your purchase is backed by our complete money-back guarantee for 60 days from the time of purchase. If you have received your CD package in the mail, you must return it before your refund will be issued. To apply for a refund, please use this link:
Special Offer Packages from Speakers FAQs:
I purchased or am interested in one of the speaker’s special offers, and I have a question or a problem with my order. What do I do?
Please directly contact the speaker or organization that the special offer is from, (as these offers are not sold or fulfilled by The Shift Network). Check the contact information listed on your purchase receipt, or find the contact information on the website of the speaker making the special offer. Links to the speaker’s websites are provided below each speaker’s bio on the summit Homepage and on the Program Schedule and Replays page.
All other Customer Support questions:
For all other questions about this Summit, please click here: support.theshiftnetwork.com
Thank you for visiting our Healthy Money Summit Customer Support Center!